Privacy Policy

Privacy Policy

The website www.mychoice.bg (hereinafter referred to as “online store”, “MyChoice catering“, “we” or “us”) and any related services are made available to Users and Buyers (hereinafter referred to as “You”, “You” or “You”), in accordance with the data protection management policy contained in the terms described in this document. The website is owned and physically managed by employees of EUROPA – VN EOOD, UIC 831524037, entered in the Commercial Register and the Register of Non-Profit Legal Entities, maintained by the Registry Agency at the Ministry of Justice, with registered office and address of management: Sofia, Simeonovo quarter, 14A Momina Salza Street.

EUROPA – VN Ltd. guarantees the confidentiality of non-public information and personal data of all customers, visitors and users of the website www.mychoice.bg.

Please read this Privacy Policy to understand how we collect, process, store and generally use your personal data in our activities.

Your personal data is managed by EUROPA – VN EOOD, UIC 831524037, with address: Sofia, Simeonovo quarter, 14A Momina Salza Str., Which is a personal data administrator and as such is registered in the manner, which was planned for, in the Commission for Personal Data Protection. As a personal data administrator, EUROPA-VN EOOD complies with all requirements of the Bulgarian legislation and the applicable European legislation related to personal data protection.

Detailed information on the protection of personal data, the purposes, grounds and means of personal data processing, the maintained personal data registers and other information that interests you as a personal data subject can be found below in this Policy, as well as by contacting the official appointed by us at: zashtitanalichnidanni@ff-bg.net

By ticking the box “I agree”, I declare that I am aware of the fact that “EUROPE – VN” Ltd. is a personal data administrator within the meaning of the Personal Data Protection Act and the relevant legislation, which has appointed a person on personal data protection, to which I can turn on any issues related to the personal data provided by me, collected and stored by the Administrator, on the following contact numbers: 02/9692654, 660, 664 or e-mail address: zashtitanalichnidanni@ff-bg.net

  1. POLICY OBJECTIVES

By adopting and approving this Privacy and Personal Data Protection Policy, EUROPA – VN EOOD recognizes the right to privacy and strives to apply a comprehensive policy for protection against unauthorized access and / or processing of personal data of users of this web page.

With this Privacy and Personal Data Protection Policy “EUROPA – VN” Ltd. aims to inform the users of this website for the purposes of processing their personal data, the recipients or the categories of recipients to whom the data could be disclosed, for the basic principles underlying the collection and processing of personal data, including the voluntary principle of providing personal data, strict observance of consumer rights and compliance with the obligations of “EUROPE – VN” Ltd. in its capacity as administrator of your personal data. The provision of personal data takes place in compliance with the principles, conditions and procedures established in Regulation (EU) 2016/679 of the European Parliament and of the Council, the Personal Data Protection Act and the regulations governing the legal framework of this relationship.

For the purpose of harmonization with the applicable national and European legislation in the field of personal data protection, this Policy is subject to updates and may be amended and supplemented periodically, especially when the law or the practice of the regulator requires it. Its latest version can be found published on this web page.

  1. TERMS AND DEFINITIONS

For the purposes of this Policy:

  1. Personal data – any information related to an identified natural person or a natural person that can be identified, directly or indirectly by various identifiers such as name, identification number, location data, online identifier or by other specific features related to a natural, economic, cultural or social identity, etc.
  2. Processing – any operation or set of operations performed with personal data by automatic or other means such as collection, recording, organizing, structuring, storing, adapting or modifying, retrieving, advising use and other ways in which data becomes available.
  3. Personal data controller – a natural or legal person, public body, agency or other structure that independently or by assignment to another person processes personal data, duly determining the purposes and means of processing.
  4. PERSONAL DATA, OBJECTIVES AND LEGAL BASIS FOR THEIR COLLECTION AND PROCESSING
  5. ORDERS

EUROPA – VN Ltd. as a personal data administrator and owner of this website processes personal data in order to identify the customer and to fulfill its contractual obligations related to ordering and delivery of goods from our range listed on the site. The processed data are as follows:

  • Name and surname;
  • Shipping address;
  • Contact telephone;
  • Email;
  • Data generated in the process of providing the services;
  • IP address when visiting the website;
  • Additional information related to the contractual relationship, including letters, petitions, complaints and other feedback that we receive from you;
  • Data on user-preferred services.

In connection with the mandatory application of the General Regulation on Personal Data Protection (ORPD), you need to confirm your consent to the processing of your personal data for the marketing purposes of the company – participation in games, raffles and other similar activities.

By ticking the box “I agree / disagree”, I declare that I give my explicit consent “EUROPA – VN” Ltd. to store, use, process and transfer my personal data for the purposes of providing services related to the implementation of its contractual relations with me, as a customer and user, to be sent to the e-mail address specified by me or to be communicated to me by phone and I agree that my personal data be used for the purposes of direct marketing of products, campaigns and the like of EUROPA – VN EOOD.

  • Objectives and legal grounds for personal data processing:
  1. for processing data necessary for the performance of contractual relations;
  2. We identify our clients when concluding a contract through our online platform, respectively the electronic form of contact;
  3. We update your personal data or information about your purchases.
  4. data processing for fulfillment of legal obligations.
  5. For tax control by the relevant authorities.
  6. processing of data provided with the explicit written consent of the client for their processing for the following purposes:
  7. For direct product marketing
  8. data processing to protect our legitimate (legal) interests.
  9. We use partially automated algorithms and methods to evaluate and analyze some aspects of our customers’ consumption – purchases made, preferences expressed – to expand the range of supply, a variety of cuts; measuring and evaluating the effectiveness of our advertising in relation to consumer demand;
  10. Detailed analysis of data from consumption, preferences and user behavior (automatic processing in encrypted form) – we perform the specified analysis using the data anonymously and in a form that does not allow identification of the data subject and it is impossible for development and improvement on your product list. The analysis and behavior of certain types of customers, divided by different criteria, such as, but not limited to gender, delivery address, which could serve to develop new products that best meet the needs of our current and future customers. The analysis aims to improve customer service.
  11. Preparation and storage of statistical information and reports in aggregate form – we perform this analysis in order to develop and improve its product range of goods and services and to improve customer service, and in its final form stored statistical information is completely anonymized.
  12. PERSONS PROCESSING PERSONAL DATA
  13. (1) Categories of persons who access and process the personal data of the users:
  14. Transport / courier companies in order to fulfill our contractual obligations to deliver orders;
  15. Persons who maintain the technical equipment and software used to process the customer’s personal data;
  16. Banks servicing payments made by customers.

These recipients are companies with which we enter into contracts for the processing of personal data, ensuring that these outsiders and their employees comply with our technical and organizational measures to protect your personal data and provide and maintain an adequate level of protection, strictly adhering to the applicable legal requirements for personal data protection.

  1. Other personal data controllers to whom we provide personal data to our customers on our own basis and on our own behalf, if necessary or upon request, are:
  2. Competent authorities – which by virtue of a normative act have the power to require from EUROPA – VN EOOD the provision of information, including personal data, such as – courts, supervisory and / or regulatory bodies – Consumer Protection Commission, Commission for the protection of competition, tax administration bodies.
  3. PERIOD FOR STORAGE OF PERSONAL DATA
  1. Personal data processed for the purpose of concluding and performing a contract – for the term of the contract and the final settlement of all financial relations between the parties, but not longer than 6 years after the conclusion of the contract, unless a longer term is required by law.
  2. Personal data processed for the purpose of issuing accounting / financial documents for tax control, including, but not limited to – invoices, debit and credit notices, handover protocols are stored within 5 years after the expiration of the statute of limitations for repayment of the claim, unless the applicable law provides for a longer period;
  3. EUROPA – VN EOOD reserves the right to store certain personal data for a longer period until the expiration of the relevant (interrupted or stopped) limitation period in order to protect against any claims from customers in connection with the performance / termination of a contract for purchase / delivery of goods, as well as for a longer period in case of a legal dispute that has already arisen in connection with the above until its final decision with an effective court / arbitration decision.
  4. YOUR RIGHTS AND HOW YOU CAN EXERCISE THEM
    1. Access to personal data – each user, after a written application, has the right to access the personal data collected by “EUROPA – VN” Ltd. In cases where in the exercise of this right there is an opportunity to disclose personal data to a third party, we provide access only to that part of them that is relevant to the specific user who requested it. At any time you have the opportunity to ask us for:
  5. Confirmation of whether data relating to you are processed, for what purposes, categories of your data and for the recipients or categories of recipients to whom the data are disclosed;
  6. A message in an understandable form containing your personal data that we process, as well as any information about their source;
  7. Information on the logic of any automated processing of personal data.
  1. The right to supplement, correct or delete your personal data, the processing of which does not meet the requirements of applicable law. In exercising these rights, you may request us to notify third parties to whom your personal data have been disclosed of any deletion, rectification or blocking undertaken under the terms of the preceding sentence, except where practicable, impossible or unfeasible.
  2. Right to object at any time to the processing of personal data:
  3. Right to lodge a complaint with a supervisory authority.
  4. If there is a legal basis for this; or
  5. Whenever the processing is related only to the purposes of the direct marketing carried out by us.

In case you do not want “EUROPA – VN” Ltd. to process your personal data, please let us know in writing. In this case, we may not be able to provide information about the products / services you request, and we may not be able to provide you with the services and products themselves.

In the event of a change in the personal data provided by you, please inform us in a timely manner by e-mail to the following e-mail address: zashtitanalichnidanni@ff-bg.net

You may exercise these rights by asking for a request form from the Data Protection Officer at the contact address provided at the beginning of this Policy.

By ticking the box “I am aware”, I declare that I am aware of my rights under the Personal Data Protection Act, which I may exercise in relation to the categories of personal data and in particular my right to object to the processing of my personal data for the purposes of direct marketing or against providing them to third parties with a written application to EUROPA – VN EOOD, submitting my objection in writing, signed by me, to the address of management: EUROPA – VN EOOD, located in the city of Sofia, Simeonovo quarter, 14a Momina Salza Street; my right, when I wish, to withdraw my consent to my personal data or part to be processed for (some of) the purposes of providing the above services by sending an email to: zashtitanalichnidanni@ff-bg.net

I am aware of my right of access to my personal data, as well as my right to request from EUROPA – VN EOOD the deletion, correction or blocking of my personal data with a written request in the manner indicated above.

  1. COOKIE AND IP ADDRESS POLICY

What are “cookies”

Cookies are a package of information, in the form of a very small file, sent by a web server to your Internet browser and then returned by the browser each time it accesses the same server. We use cookies to maintain a “shopping cart” for selected goods to purchase from the site during a session, to personalize the site (presentation of different pages for different users), and to track the access of individual users to the site, for systems for evaluation of content by users, etc. A cookie remains stored on the user’s computer for use in the next session, but this is not mandatory or a rule – it can also be used only within one session and be deleted at the end of the session. Cookies can also be deleted by the user at any time. Through HTTP cookies, websites can “distinguish” and “remember” their visitors and their individual preferences, settings and actions.

Learn more about cookie types at: http://www.aboutcookies.org.uk/cookie-types

Disable cookies

Almost any browser can allow you to delete or prohibit the use of cookies at all, at any time, through the appropriate setting (for more information, see aboutcookies.org). This may cause individual features of our website to no longer be available to you.

IP Address

An IP address (information protocol) is a number that uniquely identifies one computer or other hardware connected to the Internet and connects it to others when sending information over the Internet or a local area network. The IP address alone cannot identify an individual, but in combination with other additional information this would be possible. We store the information protocol and its data to ensure the security of our systems from malicious actions.

  1. LINKS TO OTHER WEBSITES

This site contains links to other websites. The privacy policy only applies to our website.

  • While users visit and browse the online store www.mychoice.bg, we track the pages they visit and the time they spend on the website through the Google Analytics analysis tool. Google Analytics is a web service provided by Google Inc. for compiling detailed statistics for website visitors. Google Analytics collects various data about the visitors of the sites where its code is placed through cookies. The information collected there can be used only by the team of www.mychoice.bg in order to improve your user experience.

You can object to the collection and processing of your data by downloading and installing a browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=en

By ticking the “I am aware” box, I declare that I am aware of the fact that the website uses the Google Analytics analysis tool for the above purposes.

Social networking plugins

  • The site uses the Social Plugins of the social network Facebook, developed by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA. Users can register in the online store www.mychoice.bg and through their Facebook account using Facebook login plugin. In this case, the user information (such as name, e-mail and profile picture) is automatically taken from the Facebook servers and automatically added to the user’s profile at www.mychoice.bg. The connection is secure (in what way) and no one but you has access to this data.

By ticking the “I am aware” box, I declare that I am aware of the fact that the website uses the Social Plugins of the social network Facebook for the above purposes.

Instagram

  • It is possible that users will come across a survey created by the team of www.mychoice.bg or a partner of the company in order to study consumer attitudes and desires. This information will not be shared with third parties.
  1. SECURITY OF CONNECTION

In order to protect your data to the greatest extent from malicious actions of third parties, we have taken modern technical and organizational measures to ensure security. In some sections we use cryptographic methods. Users who pay via bank cards or Skrill (Moneybookers) are transferred via a secure SSL (SecureSocketLayer) connection to web pages located on the servers of the respective service provider. These pages have a high level of protection and guaranteed security of users of www.mychoice.bg.

  1. OTHER PROVISIONS

EUROPA – VN Ltd. has the right to change its privacy policy at any time, without notice in compliance with legal requirements, and the new conditions will apply after their publication on this page.

This Privacy Policy applies to the website with the online store www.mychoice.bg and its visitors.

In case you have additional questions about the mechanisms by which we process the personal data provided by you, or you want to make recommendations or share your opinion regarding the stated Privacy Policy, do not hesitate to contact us:

Phone number: 02/9692654, 664, 660

Email address: zashtitanalichnidanni@ff-bg.net

Correspondence address: Sofia, Simeonovo, 14A Momina Salza Str.

I declare that all information provided by me is complete and correct, and that I voluntarily provide my personal data and I agree with all and any of my personal data to be processed in accordance with this Privacy Policy and the protection of personal data, for the purposes indicated in this statement, and I am aware that my refusal to provide personal data could lead to the inability to use certain services.